Privacy Policy

Effective July 22, 2026

Tagaste LLC (“Tagaste Labs,” “we,” “us,” or “our”) operates the tagastelabs.com website and the Tagaste Front Desk voice service. This Privacy Policy describes how we collect, use, and share information when you use our services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, parish name, and billing information.

Voice Call Data

When callers interact with a Tagaste Front Desk line, we process:

• Caller phone number (caller ID)
• Call duration and timestamps
• Audio recordings of the call
• Transcriptions generated from the audio
• AI-generated summaries and message routing decisions

Callers are informed at the beginning of each call that they are speaking with an AI assistant and that the call is being recorded.

Website Usage Data

We collect standard web analytics data including pages visited, referring URLs, browser type, and device information. We use privacy-respecting analytics that do not track individuals across websites.

2. How We Use Your Information

• To provide and operate the Front Desk voice service
• To route messages to the appropriate parish staff member
• To generate call transcripts and summaries for parish administrators
• To improve our AI models and service quality
• To process billing and manage accounts
• To communicate with you about your account or service updates
• To comply with legal obligations

3. AI Processing

Our voice service uses artificial intelligence to understand caller intent and generate spoken responses. Call audio is processed by third-party AI service providers for speech-to-text transcription, natural language understanding, and text-to-speech synthesis. These providers process data solely on our behalf and are contractually prohibited from using your data for their own purposes.

We do not use call data from one parish to train models used by another parish. Each parish's data is logically isolated.

4. Call Recording and Transcription

All calls to a Tagaste Front Desk line are recorded and transcribed. Callers are notified of this at the beginning of each call. Call recordings and transcripts are:

• Stored using industry-standard encryption (AES-256 at rest, TLS 1.2+ in transit)
• Accessible only to authorized parish staff for the subscribing parish
• Retained for 12 months, after which they are automatically deleted unless the parish administrator configures a different retention period
• Not sold, shared with, or made accessible to any third party other than the subscribing parish and our service providers as described in this policy

5. Information Sharing

We share information only in these circumstances:

• With the subscribing parish: Call logs, transcripts, recordings, and AI-generated summaries are accessible to authorized staff at the parish that operates the Front Desk line the caller dialed.
• Service providers: We use third-party providers for telephony infrastructure, AI processing, payment processing, and email delivery. These providers act on our behalf under contractual obligations to protect your data.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government regulation.

We do not sell personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

• Call recordings and transcripts: 12 months (configurable by parish administrator)
• Call metadata (timestamps, duration, caller ID): Duration of the account plus 30 days
• Account information: Duration of the account plus 30 days after deletion
• Billing records: 7 years (as required for tax and accounting purposes)

8. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to legal retention requirements)
• Opt out of non-essential communications

To exercise these rights, contact us at [email protected].

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To submit a CCPA request, email [email protected]with the subject line “CCPA Request.”

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date above. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Tagaste LLC
Email: [email protected]